Customer Service of BabyDirect.com

ORDERING

BabyDirect.Com makes it easy to find the baby products you need. Easily browse the various product categories in the top navigation tabs to quickly find the baby products you need. All of our baby products are within these categories.

  • Searching for Products
  • By Category
  • By SKU or Product Number
  • By Product Name
  • Buying Products
  • Shopping Cart
  • Checking Out

PRODUCTS

  • Product Information
  • Product Warranty

PAYMENT METHODS & OPTIONS

BabyDirect.Com offers three convenient payment options to help make purchasing with us as convenient and as simple as possible.

  • Credit Card Ordering
  • Gift Cards
  • PayPal
  • Google Checkout

PRIVACY & SECURITY

BabyDirect.com is committed to respecting your online privacy and security. We have developed this privacy policy to ensure our web visitors that information you provide to websites of BabyDirect.com will not be shared with any third party.

CONTACT US

  • Email Support
  • Phone Support

SHIPPING METHODS

  • FedEx
  • UPS
  • United States Postal Service
  • Others

YOUR ACCOUNT

  • Account Setup
  • Billing Information
  • Shipping Information
  • Login Information
  • Update Your Account
  • Login/Password Assistance

RETURNING AN ITEM

BabyDirect.Com wants to ensure that you are completely satisfied and happy with your purchase. We offer a 30 day return policy for items that are unused and unopened. Certain items are non returnable - please check the product page for information on whether your item is non returnable. All personalized, monogrammed and custom items are non returnable. Personal care items such as lotions, shampoos, creams, washes and ointments are non returnable. All furniture items such as cribs, changers, gliders, rocking chairs, tables & chairs are non returnable. If an item arrived damaged to you, BabyDirect.Com will work with you to get any replacement parts that you need.

  • Return Requests
  • Return Processing Time
  • Credit

CANCELLATIONS

BabyDirect.Com works hard to ship out your order as quickly as possible. For this reason once an order is placed, we cannot guarantee that we will be able to cancel your order. Our Customer Care Representatives will try their best to assist you in trying to cancel your order, please email . If we are unable to prevent the shipment from being cancelled, please see our return policy for information on returning your product. Cancellation of an item(s) may change or void discounts or promotions currently appearing on your order.