BabyDirect.Com wants to ensure that you are completely satisfied and happy with your purchase. We offer a 30 day return policy for items that are unused and unopened. Certain items are non returnable - please check the product page for information on whether your item is non returnable. All personalized, monogrammed and custom items are non returnable, as well as apparel. Personal care items such as lotions, shampoos, creams, washes and ointments are non returnable. All furniture items such as cribs, changers, gliders, rocking chairs, tables & chairs are non returnable. If an item arrived damaged to you, BabyDirect.Com will work with you to get any replacement parts that you need.
Return RequestsIf your item can be returned, email
to get a Return Number assigned to your return. BabyDirect.Com will not accept any returns without a Return Number clearly marked on the return label. You can also contact our friendly Customer Care Representatives to request a Return Number.
Return Processing TimeAllow up to 7 business days for BabyDirect.Com’s warehouse to receive, process and inspect the returned. Any items received that do not have a Return Number clearly listed on the return label will be sent back to the recipient at the recipients cost. Any items received that do not meet the return qualifications will be sent back to the recipient at the recipients cost.
Credits and RefundsAll returns made by a gift recipient will be issued a store credit for the purchase price of the item only. All returns made by the Billing Party will be issued a refund back to the payment method used to place the order for the purchase price of the item only. Any and all shipping costs/charges, shipping surcharges, gift wrapping fees and/or any restocking fees are Non-Refundable.
CANCELLATIONSBabyDirect.Com works hard to ship out your order as quickly as possible. For this reason once an order is placed, we cannot guarantee that we will be able to cancel your order. Our Customer Care Representatives will try their best to assist you in trying to cancel your order, please email
. If we are unable to prevent the shipment from being cancelled, please see our return policy for information on returning your product. Cancellation of an item(s) may change or void discounts or promotions currently appearing on your order.
